Eligibility for Returns
We accept returns for defective, damaged, or incorrect electronic accessories within 7 days of delivery. Items must be unused, in their original packaging, and accompanied by a valid proof of purchase.
Non-Returnable Items
For hygiene and safety reasons, opened earphones and any accessories that show signs of use are non-returnable unless they are faulty or damaged.
Return Process
To start a return, please contact our customer service at vprsworld@gmail.com with your order number and details of the issue. We will provide you with instructions on how to proceed.
Refunds & Exchanges
Once we receive and inspect the returned item, we will process your refund or exchange within 7 business days. Refunds will be issued using the original payment method. Please note that shipping fees are non-refundable unless the return is due to our mistake.
Faulty or Damaged Products
If you receive a faulty or damaged product, please notify us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.
Customer Support
For any questions or assistance regarding returns, feel free to reach out via email or phone. We are committed to providing a smooth and hassle-free return experience.